Terms & Conditions

Website bookers must agree to all our protocol listed below including cancellation policy.

AirBnB guests must abide by that cancellation policy as your booking is not directly with us.

Check-in and Check-out

You must vacate the property by 10am on the day of departure.
Please make sure you have all your belongings as there is a £10 charge plus postage to return any items that are left behind.
Check-in is not before 4pm unless you have made special arrangements. Please do not arrive beforehand and wait as this may cause a further delay in the preparation of your accommodation. Please let the host know your approximate time of arrival. We operate a contact free check-in, details will be sent to you prior to your arrival. The host will leave a welcome pack of tea, coffee, milk and cakes/biscuits for your arrival.
The property must be left in a clean and tidy state with washing up completed and put away, bins emptied, rubbish put in dustbins nearby and any dog mess cleared.
Linen must be stripped from the beds and placed in the bathroom before you leave, including all towels.
This protocol is subject to change with new government guidelines.

Cancellations (Website bookers only)

WE STRONGLY RECOMMEND THAT YOU TAKE OUT HOLIDAY INSURANCE to cover you for unforeseen circumstances that may prevent you from travelling. This may include illness, accidents, bereavement etc
In the case of illness due to Covid 19 which prevents you from travelling after payments have been made– you will be refunded according to our cancellation policy. It is suggested that you take out travel insurance.
If the booking is cancelled less than 30 days before arrival a charge equal to 50% of the stay will be made. Every effort will be made to resell your booking we then refund the balance minus the 20% deposit. If booked for less then you will receive that amount accordingly.

If the booking is cancelled less than 14 days before arrival a charge equal to 100% of the stay will be made. We will try to rebook and refund you the amount minus the 20% deposit and if booked for less you will receive that amount accordingly.

If the booking is cancelled 30 or more days before arrival then a charge equal to 20% of the stay will be made in all cases.

We reserve the right to change or cancel the holiday if circumstances dictate. This may include damage to your holiday cottage due to flood/fire or by persons unknown. It may also include occupation of the property by previous guests unable to leave due to illness. In this case we will refund the cost of your holiday in full. We are not liable for any other costs incurred and these must be covered by the guest, so full holiday insurance cover is advised. We are not responsible for finding you alternative accommodation.

Dogs

A maximum of ONE well-behaved dog is permitted in The Croft, unless by written prior arrangement.
All dogs must be kept on a lead outside of The Croft and under control when out on the land. Please be aware that there may be livestock in the fields at any time and any dog can chase an animal and cause them distress/injury resulting in death.
All dog mess must be cleared away hygienically from the outside of the property.
No dogs must be left alone as they can become distressed and damage property.
Dogs must not be allowed on beds or on the furniture. We would very much prefer dogs not be allowed in bedrooms and to be left in the living area.

Booking Conditions (All guests)

You must be over 21 years old to make a booking. We also cannot accept any bookings where the party has a majority of the guests under 21. If this is the case we have the right to cancel your booking and you will receive a refund under the terms of our cancellation policy. A full refund will be given if we are told within 48 hours of booking.
We do not accept stag/hen party bookings unless previously discussed with owner. Your deposit will be returned if the booking is made on the website or you may be asked to cancel if booked through a third party.
The Croft may sleep 4 people. Any additional people staying without permission above these numbers will be asked to leave as they are not insured.
Please check your confirmation of booking carefully and inform us of any errors immediately. We cannot be held responsible for any booker who has failed to understand or budget for the cost/date of the booking as invoices are sent out when booking and when the balance is payable.
We take a 20% non-refundable deposit when booking on the website.
The full balance is required if booking less than 42 days (6 weeks) before the start of your stay.
The balance is due 30 days before your stay if a deposit has been paid. We will send an email reminder with a link to the secure card payment. If the balance is not paid in full by three calendar weeks before arrival we reserve the right to cancel the booking and the deposit will not be refunded.
We will not compensate guests if any of the utilities are out of use for short periods (eg. water/electricity) due to circumstances out of our control but will make other provisions where necessary (eg.provide heaters) if central heating breaks down and discuss claims if there is any hardship due to mechanical breakdown such as heating/plumbing issues. Every effort will be made to fix breakdowns as soon as possible.

Damages (All guests)

We reserve the right to request a damage deposit – usually only for group all adult bookings where there may be accidental damage or alcohol related excess cleaning. The money will be returned within 2 weeks of the end of the booking after any additional costs have been retained.
We reserve the right to ask for any damage to be paid for in full even if a damage deposit is not received. This also includes: loss of keys, breakages, excess cleaning, toileting accidents, damage by pets to farm animals or chewing/scratching furniture etc.

General Conduct

Guests are required to behave with consideration towards staff, the hosts and any other guests. We reserve the right to ask anyone exhibiting unreasonable behaviour to leave the property, no refund of booking costs will be made if this is before the end of their stay. Unreasonable behaviour may include:

Excessive noise (amplified music outside after 11pm)
Evidence of illegal drug use
Abusive language towards us
Damage to property without paying compensation to us, including the behaviour of dogs or dependents
Any behaviour which may endanger us, the hosts, staff, neighbours or other visitors to Warrens Farm
Inviting guests to stay overnight which exceed the number allowed in The Croft
Electric cars may not be charged using a 3 pin plug unless with prior permission. Cars should be charged at EV charging points in the locality.

Smoking

Smoking is not allowed inside The Croft but may be allowed outside in the courtyard areas. Cigarette butts must be disposed of in a safe way and not left in flower beds.

BBQ

A BBQ is provided for your use during your stay. You are provided with BBQ tools but are asked to provide your own charcoal. Please clean BBQ after use.

The Farm

We ask that you don’t feed the animals unless advised by the hosts, as it can be dangerous to their health.

Warrens Farm Holidays reserve the right to amend these terms and conditions.

Last updated October 2022

Gemma and Rob Sparks(hosts)